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Return and Refund Policy

Thank you for shopping at Joyceanne’s Consignment.  If you are not entirely satisfied with your purchase, we are here to help.

RETURNS

You have 14 calendar days from the date you receive you order to return it.

To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. “New With Tags (“NWT”) items must be returned with original tags attached. Handbags and sale items are non-refundable.

You will need to include the shipping order or proof of purchase with the item you are returning. 

You are responsible for shipping cost for the item you are returning.  We suggest you use a shipping method which you can keep track of shipping and delivery.

When we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund. If your item didn’t arrive as described, we’ll give you a full refund, less shipping and handling costs.

If your return is approved, your store credit will be available within 48 hours from the date your item is approved for return.

SHIPPING

You will be responsible for the cost of returning your item.  The initial shipping costs incurred by Joyceanne's will be subtracted from the refund amount.

Ship your item(s) to:

Joyceanne’s Consignment Returns
2101 Pear Street
PO Box 884
Pinole, CA 94564-9998